Shipping policy

Thank you for shopping with The Leather Lable. We are a Pakistan-based leather bag brand, and we manufacture every bag ourselves. This policy explains how we ship your order and what you can expect after you place it.

How Our Orders Work

Every bag at The Leather Lable is made to order. To place an order, please contact us first on WhatsApp and share the details of the bag or bags you would like. Once we have discussed everything and your order is confirmed, we begin manufacturing your bag according to your requirements. After it is finished, checked and packed, it is shipped to your address.

Where We Ship

We ship internationally from Pakistan. No matter which country you live in, you can contact us on WhatsApp and we will share the shipping details for your location before your order is confirmed.

Delivery Time

From the start of manufacturing to delivery, the process usually takes 7 to 10 days. This time covers making your bag, final quality checks, packing and delivery to your address.

Please note that delivery times are an estimate. Factors outside our control, such as courier delays, customs clearance, public holidays, weather conditions or incorrect address details, may sometimes cause a delay. If this happens, we will keep you informed.

Shipping Charges

Shipping charges depend on your country and the size and weight of your order. We will share the shipping details with you on WhatsApp before you confirm your order, so you will always know everything before you proceed.

Order Tracking

Once your order has been shipped, we will share the shipping and tracking details with you on WhatsApp, where available, so you can follow your parcel until it arrives.

Customs, Duties and Taxes

Depending on your country, your parcel may be subject to import duties, customs fees or local taxes. These charges are set by the customs authorities of your country and are separate from our product prices and shipping charges. We recommend checking your local import rules if you have any questions.

Correct Address and Contact Details

Please make sure that the delivery address and phone number you give us are complete and accurate. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete details.

Damaged or Incorrect Items

We take great care in making and packing every bag. If your order arrives damaged or you receive something different from what you ordered, please contact us on WhatsApp as soon as possible and include clear photos of the item and its packaging. We will review the issue and help you.